Q1: What types of dental restorations do you manufacture? A: Our China dental lab offers a comprehensive range of high-quality dental restorations, including zirconia and e.max crowns and bridges, All-on-X implant prostheses, custom titanium abutments, removable partial dentures, metal-ceramic restorations, and clear aligners.
Q2: How do I submit digital impression files to your lab? A: You can easily submit your intraoral scan files (STL, PLY, or OBJ format) directly through our website client portal or send them via major scanner platforms like 3Shape Communicate, iTero, Medit Link, or Carestream, ensuring efficiency with our digital dental lab.
Q3: What is the typical turnaround time for overseas cases? A: For digital cases at our dental lab in China, the in-lab production time is typically 3 to 4 working days. When combined with international express shipping (DHL/FedEx/UPS), you can expect to receive the finished restorations within 7 to 9 business days from the submission of your case.
Q4: How do you ensure product quality and precision fit? A: Our dental laboratory utilizes advanced CAD/CAM milling systems, certified high-translucency zirconia blocks, and FDA/CE-cleared materials. Every case undergoes a strict 5-step quality control check under high magnification before dispatch to guarantee perfect margins and occlusion.
Q5: What materials do you use, and are they FDA/CE approved? A: Absolutely! All materials utilized in our China dental laboratory—including zirconia, ceramic powders, titanium alloys, and acrylic resins—are 100% FDA registered, CE certified, and ISO compliant. We also provide material certification and lot numbers with every case you submit.
Q6: What is your warranty policy on dental restorations? A: Our warranty policy covers a 5-year warranty on fixed restorations (zirconia, e.max, and PFM) and a 2-year warranty on removable appliances. If any restoration fails due to material defect or manufacturing error within the warranty period, we will remake it free of charge.
Q7: Can you accept traditional physical impressions and plaster models? A: Yes indeed! In addition to digital files, we accept traditional silicone impressions and stone models at our dental lab in China. You can send physical cases via international express, and our team will handle scanning and digital design upon arrival.
Q8: How do you handle case remakes or adjustments? A: If a case requires adjustments or a remake, simply send us the original restoration along with a new impression/scan and photos explaining the issue. We prioritize remake cases to ensure minimal delay for your patient.
Q9: What payment methods do you accept and what are the billing terms? A: We accept various major payment methods, including Wire Transfer (T/T), Credit Card, and PayPal. For regular account clients of our digital dental lab, we offer flexible monthly billing terms after account verification.
Q10: How can I start my first test case with your lab? A: Getting started with our China dental lab is simple! Click the "Send a Case" button on our website to register an account, download our lab rx form, and upload your first STL file. We also provide special trial pricing for your initial test cases.